We are experiencing a high demand on the service at present, this is causing a longer than average wait time for applications to be registered and assessed, additionally the current housing crisis is having a significant impact on the wait time for applicants to secure a suitable home. We are doing everything we can to help our customers, especially those with a priority need. Thank you for your patience and understanding during this time.
Please note, when you are logged into your account, the 'send a message' feature is currently being reviewed by the technical team as we are having difficulties responding to messages. If you have an urgent query with regards to your housing application please contact Customer Services on 0345 600 6400 in the first instance.